Terms of Service
Last revised: June 21, 2026
These Terms of Service govern the use of the Hearthstone Chimney Co. of Los Angeles website located at hearthstonechimneylosangeles.com and any request for service submitted through it. By browsing the site, submitting a service request, or scheduling an appointment, a visitor or customer agrees to be bound by the terms set out on this page. If someone does not agree with these terms, they should not use the site or request services through it. These terms apply each time the site is accessed, so reviewing them periodically is a good idea.
Services offered
Hearthstone Chimney Co. of Los Angeles provides residential and commercial home services in Los Angeles, CA and the surrounding areas. The availability of any specific service depends on scheduling, location, and a professional assessment of the work involved. Hearthstone Chimney Co. of Los Angeles reserves the right to decline or modify a service request based on that assessment.
Customers should be aware that some jobs coordinated through hearthstonechimneylosangeles.com may be carried out by independent trade professionals or partner contractors who work in connection with Hearthstone Chimney Co. of Los Angeles. When that is the case, Hearthstone Chimney Co. of Los Angeles takes reasonable steps to ensure the work meets its standards, but the individual performing the work may not be a direct employee of the company.
Scheduling and cancellations
Hearthstone Chimney Co. of Los Angeles asks that customers provide at least 24 hours’ notice if an appointment needs to be cancelled or moved to a different time. This allows the company to offer the slot to other customers and avoid unnecessary trips.
Cancellations made with less than 24 hours’ notice may be subject to a late-cancellation fee. The amount of that fee, if applicable, will be communicated at the time of booking or upon request. Hearthstone Chimney Co. of Los Angeles understands that emergencies happen and will consider individual circumstances on a case-by-case basis.
Site content and intellectual property
All content published on hearthstonechimneylosangeles.com - including but not limited to text, photographs, graphics, logos, and the overall look and feel of the site - is the property of Hearthstone Chimney Co. of Los Angeles and is protected under applicable copyright and trademark laws.
Visitors may not copy, reproduce, distribute, publish, or otherwise use any portion of the site’s content or branding for commercial or public purposes without obtaining prior written permission from Hearthstone Chimney Co. of Los Angeles. Unauthorized use of site materials may constitute an infringement of the company’s intellectual property rights.
Limitation of liability
To the fullest extent permitted by applicable law, the total liability of Hearthstone Chimney Co. of Los Angeles to any customer arising from or related to the services provided shall not exceed the dollar amount the customer actually paid for the specific service at issue.
Hearthstone Chimney Co. of Los Angeles shall not be responsible for any indirect, incidental, special, or consequential damages - including but not limited to lost profits, loss of use, or damage to property beyond the scope of work performed - regardless of whether the company was advised that such damages were possible. Some states limit or prohibit certain liability exclusions, so these limitations apply only to the extent allowed under the laws of CA.
Changes to these terms
Hearthstone Chimney Co. of Los Angeles may update or revise these Terms of Service at any time. When changes are made, the updated version will be posted on hearthstonechimneylosangeles.com with a new effective date noted at the top of the page. It is the responsibility of each visitor and customer to check the page for the current terms.
Continuing to use the site or requesting services after a revised version has been posted constitutes acceptance of those updated terms. If a customer disagrees with a change, they should stop using the site and contact Hearthstone Chimney Co. of Los Angeles directly to discuss any outstanding matters.
Workmanship and parts warranty
Hearthstone Chimney Co. of Los Angeles stands behind the quality of its work. Specific workmanship warranty terms - including the duration and what is covered - are provided to the customer at the time the service is completed. Customers with questions about their workmanship coverage should refer to any documentation received at job completion or reach out to the company directly.
Parts, equipment, and materials installed as part of a service job may carry a separate manufacturer’s warranty. Those warranties are governed entirely by the terms set by the manufacturer, and Hearthstone Chimney Co. of Los Angeles does not extend or modify them. Hearthstone Chimney Co. of Los Angeles can assist customers in understanding how to pursue a manufacturer warranty claim where reasonably possible.
Governing law and disputes
These Terms of Service are governed by the laws of the State of CA, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these terms or the services provided by Hearthstone Chimney Co. of Los Angeles shall be brought exclusively in a court of competent jurisdiction located in CA. Both the company and the customer agree to submit to that jurisdiction for the resolution of any such dispute.
Severability
If any individual provision of these Terms of Service is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in full force and effect, and the overall intent of these terms will be preserved to the greatest extent possible.
Contact us
Questions or concerns about these Terms of Service are welcome. Use the contact form on this site to get in touch with Hearthstone Chimney Co. of Los Angeles, and a representative will follow up as soon as possible.